Refund policy

We want you to love your Chibi Pantry sealer. If something isn't right, we'll make it right.

Damaged, defective or wrong item

If your order arrives damaged, stops working, or isn't what you ordered, email us at support@chibipantry.com within 30 days of delivery. Include your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, including any shipping you paid. You won't need to send the item back.

Change of mind

We can't accept change-of-mind returns at this time. If you're unsure about your order, you can cancel it as described below.

Lost or late orders

Orders usually arrive within 7 to 15 business days. If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 days after it shipped, contact us and we'll reship it or refund you.

Cancellations

You can cancel within 12 hours of placing your order for a full refund, as long as it hasn't been processed yet.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

Contact

Questions? Email support@chibipantry.com and we'll reply within 1 to 2 business days.